Notenix
Policies

Cancellation and refunds

Last updated 25 October 2026

Pro is a one-off 30-day pass, so there is nothing to cancel: it simply ends after 30 days unless you choose to pay again.

Pro passes

  • If we have not switched Pro on yet, we will refund your payment in full on request.
  • If you are not happy within 7 days of Pro starting, email us and we will refund it in full.
  • After 7 days, Pro runs until the end of its 30 days and is not refunded.

Tutor-marked tests

  • Requests are free right now. If a price applies, it is shown on the request form before you send it.
  • For a paid request, you get a full refund if you cancel before you start the test, or if we cannot assign or mark it.

How refunds are paid

Email support@notenix.com with your payment reference (it starts with NX-). We refund to the account you paid from, usually within 5 working days. We cannot refund fees your bank charged for the original transfer.